Your order may ship with UPS, FedEx or USPS. We pick whichever one will get your package to you best. Orders going to Alaska and Hawaii ship with USPS.

Most orders arrive within 2-7 business days after they ship, depending on where you are. Once your package is with the carrier, weather and other carrier delays are out of our hands, but we’ll always help you track it down.

Yes! International rates are calculated at checkout and do not include any import duties and tariffs. We do not currently offer international returns. 

Orders within the U.S. over $175, ship for free. All other U.S. orders cost an $9 flat rate fee. International rates are calculated at checkout and do not include any import duties and tariffs. 

Because our warehouse packs and ships so quickly, we can’t change an order or a shipping address once it’s placed. Please double-check your items and address before you check out.

Yes. If carriers have had trouble finding your home address before, using your P.O. Box is a good way to make sure your order gets to you.

Our Shipping Protection charge is an optional add-on in your cart that acts as your insurance policy against loss, theft, and damage during shipment. If your package suffers any of those fates in transit, we’ll replace it for you for free. If it is not added to your order, we are not responsible for loss or theft that occurs while the package is under the care of the shipper. 

This optional add on also gives you free returns and exchanges, in the event you decide that you’d like to return an item from your order. While it is an optional charge, we highly recommend it, especially if you live somewhere where package theft is frequent.

Carriers sometimes mark a package delivered up to 48 hours before it actually shows up. Check with your neighbors and around your home first. If it still hasn’t turned up, email us at hey@shopyouer.com with your order number and we’ll help sort it out.

If you purchased Shipping Protection (a small additional fee in your shopping cart when you checked out) then send pictures of the damaged package to hey@shopyouer.com and we'll get it replaced for you. If you DID NOT purchase shipping protection, you will need to reach out to the shipping carrier to determine if they are able to assist you.

Please keep an eye on your tracking after your order ships. If your package is being returned to us, you need to let us know by emailing hey@shopyouer.com with your order number. Once it’s back at our warehouse, we can reship it for an additional shipping fee.

We accept returns on full-priced products that are unworn/unwashed/new within 30 days of purchase for a full refund. See our full policy linked below. 

Learn more

Click the link below to access our lovely self-serviced portal and get started!

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As long as your product meets our return criteria, yes! Exchanges are free and you can click the link below to start the process where you'll be able to select what you'd like as a replacement. Note, starting an exchange does not hold/reserve inventory. We process exchanges in the order they are received. If the chosen item is not in stock by the time we receive your exchange we'll reach out to you. 

Please allow up to 10 days after receipt of your return for a refund to be issued. If you have not received a refund after 10 days, refer to our Return Policy as your return may have been rejected. As noted, we do not send out courtesy emails in the event of a rejection.

While we do offer them, we sorta hate sizing charts. So, you'll see sizing VIDEOS on nearly all our products! Check the 'how it fits' dropdown on the product pages to see what things look like on lots of bodies. Once you find your size in one thing, it's likely you'll wear the same size in everything from Youer - we design all our garments from the same block of measurements for consistency. 

We're proudly USA made and our partner factory is based in Los Angeles, California! They've been in the game for decades, run a very tight a regulated ship and are masters of manufacturing. 

Most of our fabrics are made abroad as there's very little domestic technical apparel production. We source fabrics from China, Taiwan, Canada and El Salvador. 

We include washing instructions on all of our clothing, but here's what we recommend: Machine wash cold, air dry when you can, tumble dry when you can't. Air drying will increase the longevity of your garment and prevent pilling.

We're carried in select retailers that you can find here.

YES! We have a very fun and colorful building in Missoula's Slant Street neighborhood at 826 Kern St. This is our office/HQ and also has a fun showroom with our fullest product selection. Our team is generally there to assist you M-Fr, 9-5.

We no longer offer in-store pick up for online orders. But, you can shop in person at our office/showroom at 826 Kern St. in Missoula.

We sure do. They're digital and can be purchased HERE.

As a rapidly growing business, it can be difficult for us to predict demand. Our drops can sell out quickly and be chaotic. Items on pre-order mean that we sold out fast and we're scrambling to make more for you and wanted to give you the opportunity to buy them before they sell out again. All pre-order items have an estimated shipping date listed on the product page and inside the cart at checkout.